James Wilson

You notice a missed call from your manager while you are in a meeting, or perhaps a friend tried to reach you while your phone … Read More

Imagine a colleague thanks you after you stay late to help fix an important presentation. Instead of simply saying “you’re welcome,” you reply, “It’s my … Read More

Imagine sending a client an updated deadline, reminding a colleague about a policy change, or adding an important detail to a meeting agenda. You want … Read More

Imagine spending twenty minutes explaining a problem to a colleague, only to realize the issue could have been resolved in two minutes. You might naturally … Read More

Imagine reconnecting with a former colleague on LinkedIn after two years, or seeing a previous client at a conference after months without contact. You might … Read More

Imagine receiving an email late in the afternoon asking you to attend a meeting first thing the next morning. The sender may know the request … Read More

Imagine a parent smiling after their daughter tells the truth, a friend encouraging someone after she handles a difficult situation, or a dog sitting exactly … Read More

Imagine a client emails you asking for the revised proposal, and you send it back with the line, “As per your request, I’ve attached the … Read More

Imagine finishing a team meeting where two coworkers have just helped you solve a difficult problem. You might smile and say, “Thank you both.” It … Read More

Imagine a coworker has just been given a difficult assignment, a friend is dealing with a stressful situation, or a teammate is about to handle … Read More